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I have issues with vehicle compatibility and product selection

  • Updated

If you are experiencing issues on website, such as:

  • Vehicle compatibility not updating correctly
  • Unable to select a vehicle or engine option
  • No products being displayed
  • Product prices not showing
  • Error messages during product selection

the issue is often related to cached browser data.

Step 1: Clear Your Browser Cache

Before contacting customer service, please clear your browser cache and cookies, then reload the website.

This ensures that your browser retrieves the latest product, pricing, and vehicle compatibility information from our servers.

Keyboard shortcuts to clear browser cache:
  • Windows/Linux: Ctrl + Shift + Delete
  • Mac: Command (⌘) + Shift + Delete (or in some browsers Command (⌘) + Shift + Backspace)
This opens the Clear browsing data window in most browsers, including Chrome, Edge, and Firefox.

Step 2: Select Your Vehicle Again

After clearing the cache:

  1. Return to website.
  2. Select your vehicle make, model, engine, and year again.
  3. Check whether the compatible products and pricing are now displayed correctly.

In many cases, this resolves the issue immediately.

Step 3: Contact Customer Service

If the problem continues after clearing your browser cache and selecting the vehicle again, please contact our customer service team.

To help us investigate the issue faster, please include:

  • Vehicle make, model, engine, and year
  • A description of the issue
  • A screenshot of what you see on the website (if possible)

Our team will review the information and assist you as quickly as possible.

⚠️Important: Always try clearing your browser cache first, as many vehicle compatibility and pricing display issues are caused by outdated browser data.